Terms & Conditions

Unless specified prices are shown in New Zealand dollars and charged as such. With any purchases on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day. Prices include Goods and Services Tax. We accept all major credit cards.

Price and tour times shown on our website are subject to change without notice.

Depending on the type of tour and how close to the touring start date, the refund conditions are expressed on each tour page. All refunds are in NZD and subject to fluctuations in currency/exchange rates.

Cancellation Policy
Cancellations must be made by phone or email to YourNZDriver at least 24 hours ahead of the booked experience. Cancellations made within 24 hours of the booked experience occurring are normally 100% non-refundable. Cancellations made prior to 24 hours of the booked experience occurring are generally refundable, but will depend on the tour operator we have booked tickets with on your behalf and may also attract an administration fee. In the case of a cancellation where a refund is allowed – the refund will be made to the card used in the original transaction method.

Cancellations or changes by individual tour operators or activity providers
YourNZDriver reserves the right to cancel bookings as a result of health & safety concerns, serious weather conditions or unforeseen events or circumstances. In the event that your experience is cancelled by the operator – you will be entitled to 100% refund of your purchase.

All tours are subject to availability and weather conditions.

Your Personal Information
We will ask you when we need information that personally identifies you or allows us to contact you. This information is requested when you are asked to register before ordering or purchasing. Personal information collected is limited to your email address, country or location, but may include other information when needed to provide a service you requested.

For example: If you choose to make a purchase, we will request personal information such as: name, address, phone number, credit card number and shipping details.

The security of your personal information is a priority to us and is only used for its intended purpose. We carefully protect your information from loss, misuse, unauthorized access or disclosure.

We will not share your personal information outside the company without your permission, except under conditions explained below. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in New Zealand or any other country where YourNZDriver, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your own personal information. Please do now allow anyone to see or edit your personal information and encourage that you do not share this with others.

Use of Cookies
When someone visits the site, a cookie is placed on the customer’s device, if you (the customer) accepts cookies or is read if the customer has visited the site prior.

To ensure we are publishing content customers need and want, YourNZDriver collects site visitation statistics only using cookies. YourNZDriver also uses cookies in connection with the use of your account on the YourNZDriver website as explained above.

YourNZDriver Statement of Privacy
YourNZDriver are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. At times we may need information to provide services that you request, including data collection and use in those situations.

If you ever want to review or update your profile, simply visit the Specific area and edit your personal information.

YourNZDriver will only disclose your personal information, if required to do so by law or in the good faith that such action is necessary to: (a) conform to the law or comply with legal processes served on YourNZDriver or the site; (b) protect and defend the rights or property of YourNZDriver and, (c) act in urgent circumstances to protect the personal safety of users of YourNZDriver or the public.

When you register, or otherwise give us personal information, YourNZDriver will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

The legal business operating is X-Factor Marketing and Design Ltd, trading as YourNZDriver which is based in Auckland, New Zealand. Company no: 2102983