YOURNZDRIVER Terms and Conditions - Other Info

Prices Quoted
Prices quoted are subject to change at any time and are inclusive of GST here in New Zealand. Bookings will include: Driver(s), Vehicle(s), the drivers meal allowance and driver’s accommodation if there are overnight stays away from driver’s home/usual place of residence.

Does not include: Activities booked each day for the group, your own accommodation, your own flights, group meals unless otherwise agreed upon prior.

YourNZDriver reserves the right to correct any pricing errors or omissions. Prices are per person, per vehicle or per Transfer in New Zealand dollars and subject to minimum numbers unless stated. If paying by credit or debit card a 3.4% fee applies.

Luxury Vehicle and Driver Safety/Laws
It is NZ law for all passengers including driver to be wearing a seatbelt. No alcohol or food permitted in vehicles unless otherwise agreed upon (dependent on the nature of the booking and the client requesting at time of booking). No drugs, smoking or vaping in vehicles.

Any damage to the vehicles will be added as a surcharge and client/agent will be notified immediately. Any abusive behaviour towards driver or causing driver unecessary pressure will not be tolerated.

New Zealand Driving Laws
Our private driver or guides are required to take adequate breaks in-between their long driving days and hours. The maximum a driver can drive in any one day is 13 hours, with a minimum of 2x 30 minute breaks.

Deposits and Final Payments
To confirm a Multi-Day booking, you will be required to pay a 20% non-refundable deposit unless cancellation occurs due to a serious nature, we are happy to discuss at our discretion. If the confirmation of booking is within 2 months of travel full payment is required to confirm.

Prices are valid for payment by credit card (Visa, Amex, JCB or Mastercard) or bank deposit. If paying by credit or debit card a 3.4% fee applies. The amount received by YourNZDriver must be the correct amount invoiced for in New Zealand dollars. YourNZDriver is not responsible for bank fees that have not been taken in to account or loss due to exchange rate. Any shortfall of payment due to exchange rate or bank fees is the responsibility of the tour guest or group. Final documents will not be issued until full payment is made and cleared funds are received.

Final Group Numbers
Final group numbers must be confirmed 1 month (30 days) prior to your tour departure date ESPECIALLY if in our Peak Season (October to March). If the number of guests booked onto the tour at this time is different to the initial quoted numbers, we reserve the right to adjust your tour price accordingly. We appreciate regular updates on your group numbers.

Cancellation Policy
YOURNZDRIVER reserves the right to make changes to their itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of YOURNZDRIVER deems it necessary; including natural disasters, political instability, terrorism, weather, cultural conditions or other external events.

Multi Day Tour Period % Cancellation Fees
Amendments within 7 Days prior to arrival INCLUDING Cancelling, we try to fully refund your tour with us but may incur a $150 admin fee and any additional fees charged by 3rd party suppliers, as part of your tour Itinerary. Immediate tour/transfer concerns, please contact: tania@yournzdriver.co.nz or on WhatsApp +6421 750 717.

Cancelled activity, accommodation or service bookings – we will always try our best to refund your money, depending on the activity that was booked and their own individual cancellation policies.

If an activity, service or accommodation booking is cancelled by the provider (for example due to weather) YourNZDriver may refund you or offer a suitable alternative. Refunds cannot be processed until after YourNZDriver have received a refund from the provider.

Shore Excursions, Day Tours, Airport and Hotel Transfers
We are happy to give you a Refund less $150 admin fee if you choose to cancel up to 7 Days prior the Tour/Booking start date.

Itineraries
Itineraries are subject to alteration. Alterations may come about due to road or weather conditions, strikes, public holidays, road blocks/closures, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not YOURNZDRIVER responsibility. YOURNZDRIVER can give no guarantee as to the exact arrival and departure times for carriers and operators used by YOURNZDRIVER in the tour and YOURNZDRIVER will not be liable for failure of any other services or attractions beyond its control.

Travel Insurance
Travel Insurance is the responsibility of the tour guest or group. YourNZDriver strongly recommends travel insurance is purchased at the time of confirming and paying the deposit for your tour. Failure to obtain travel insurance is at the tour guest’s or group’s own risk. When obtaining travel insurance you must declare any pre-existing medical condition, check your travel insurance provider offers cover for guided tours and any adventurous activities such as skiing are declared.

Accident Compensation Commission (ACC)
If you are injured whilst in New Zealand, ACC may be able to help with the cost of the treatment and support you need whilst you’re here. However, it is important to be aware that you cannot sue for personal injury – ACC replaces that right. Furthermore, ACC only covers treatment and rehabilitation costs whilst in New Zealand; it is not a replacement for travel insurance and does not cover illness, disrupted travel plans or emergency travel to get you back home.

Visas, Passports and Travel Documents
It is the tour guest or group’s responsibility to ensure they have valid passports, visas and any permits needed to enter New Zealand and meets the requirements of immigration and other government authorities. Any loss, payments or expenditures incurred as a result of visas not being issued in time or of such documents not meeting the requirements of New Zealand immigration is the responsibility of the tour guest or group.

What you need to enter New Zealand - https://www.travellerdeclaration.govt.nz/

Arriving by Cruise Ship or entering via NZ airports - https://www.govt.nz/browse/immigration-and-visas/visitor-visas-and-the-nzeta/check-if-you-need-a-visitor-visa-or-an-nzeta/

Travel Itineraries
Final Intineraries can include, without limitation, final itinerary, details on guide and travel vouchers if applicable. Intineraries will be sent by email prior to arrival date in New Zealand. It is advisable to print off these documents to refer to while travelling.

Tour Guest Safety and Responsibility
At all times the decision of the YourNZDriver Tour manager / Private Driver, or an activity supplier representative during optional activities, will be final on all matters regarding safety and wellbeing of tour guests and operational requirements of the tour. By travelling with YourNZDriver, the tour guest agrees to abide by the authority of the Tour manager / Private Driver, or optional activity supplier.

Should the tour guest fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Tour manager / Private Driver (in their sole discretion), the tour guest’s behaviour is abusive and is causing or is likely to cause danger, distress or material annoyance to others, YourNZDriver will terminate that client’s travel arrangements immediately without any liability on YourNZDriver's part or any third party agencies. The client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Tour guests and group leaders agree that they are responsible for any costs incurred by YourNZDriver or YourNZDriver’s suppliers as a result of damage, destruction, theft, or excess cleaning fees related to the guest’s accommodation, transport, or other use of facilities while on Tour.

Child Carseats and Restraints
The only exception to the law is in a Commercial vehicle where it is not the responsibility of the driver to provide carseats. Especially in a vintage car or older model of vehicle is used where ISOFIX is not available.

Consuming Alcohol while in a Commercial/Passenger Vehicle
The NZ Legislation states It is illegal to consume alcohol in a vehicle that is operating as part of a commercial passenger service. This includes taxis, Ubers, buses, and limousines unless the operator has a special license. The driver or company has a right to say no or refuse to take the passenger or group.

Complaints
The tour guest or group leader agrees to bring any tour related complaints to YourNZDriver as soon as possible in order to provide YourNZDriver with the opportunity to address such complaint promptly and effectively. The tour guest agrees to inform the Tour manager or their tour advisor at the earliest opportunity. YourNZDriver assumes no liability for complaints that are not properly brought to attention with sufficient notice to resolve or attempt to resolve guest complaints. Any complaint made after the completion of a tour must be received in writing to their tour advisor as soon as possible after the tour.

Important Information Exclusion of Liability
1. Whilst YOURNZDRIVER will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. These circumstances include any condition, medical or otherwise, or treatment thereof, experienced either pre tour or during the tour. YOURNZDRIVER further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the Fair Trading Act 1986, and nothing herein restricts and passenger from exercising their rights and remedies pursuant to law.

2. The optional tour excursions are not operated by, or at the direction of, or on behalf of YOURNZDRIVER, its employees or agents or any other persons or companies associated with YOURNZDRIVER. All Optional Activities are an additional cost to the tour price and by taking bookings for these tours, YOURNZDRIVER acts as each optional tour operator’s agent.

3. These tours include the services of operators other than YOURNZDRIVER e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of YOURNZDRIVER, and whilst YOURNZDRIVER takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators’ conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.

No Alcohol and Drugs Law and Conditions in Commercial Vehicles

If the inside of the vehicle is left in a dirty/soiled manner, then a cleaning fee of $250.00 will be charged to the hirer.

Smoking or the consumption of drugs and alcohol is not permitted in the vehicle at any time. Failure to comply may result in the termination of hire. Violation will result in the immediate termination of the contract and the forfeiture of all paid deposits and fees.
Alcohol is not to be consumed by any passenger in our vehicles, or our service will be terminated immediately and no refund will be given.
Irresponsible, dangerous or intoxicated behaviour, which compromises the safety of the chauffeur or passengers will not be accepted and may result in the termination of hire, without any refund.
The person reserving the vehicle is responsible for all guests and any damage to the interior and equipment in the vehicle and willful damage to the exterior. All passengers agree to behave in an orderly and well-behaved manner. This includes, but is not limited to: liquid spillage, vomiting, breakage of glassware ($10.00 each), lights, electronic and stereo equipment. Repair and replacement of any item will be the responsibility of the person hiring the vehicle. Executive Limousines reserves the right to expel any person from the vehicle and/or terminate this contract in the event of violation of any of these conditions by any passenger. In the event of such early termination the person reserving the vehicle, remains liable for the full rental fee, this will happen without any refund.

Final Group Numbers
Final group numbers must be confirmed 24 hours prior to booking start time. If you have passenger numbers more than what the vehicle can legally seat, your extra passengers must find their own way to dropoff address.

Tour Guest Safety and Responsibility
At all times the decision of YourNZDriver / Private Driver, or any supplier representative decisions during your booking, will be final on all matters regarding safety and wellbeing of the guests and operational requirements of your booking. By travelling with YourNZDriver, the guests agree to abide by the authority of the YourNZDriver / Private Driver, or optional supplier.

Should the guest(s) fail to comply with the above or commit any illegal act when on the booking or, if in the opinion of YourNZDriver / Private Driver (in their sole discretion), the guest’s behaviour is abusive and is causing or is likely to cause danger, distress or material annoyance to others, YourNZDriver will terminate that client’s travel arrangements immediately without any liability on YourNZDriver's part or any third party agencies. The client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals to YourNZDriver / Private Driver and will be responsible for any costs incurred by YourNZDriver or YourNZDriver’s suppliers as a result of damage, destruction, theft, or excess cleaning fees related to being sick in the luxury vehicle etc.

Important Information Exclusion of Liability
1. Whilst YOURNZDRIVER will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. These circumstances include any condition, medical or otherwise, or treatment thereof, experienced either pre tour or during the tour. YOURNZDRIVER further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the Fair Trading Act 1986, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.