Multi-Day Journeys
Airport Transfers
Long Transfers
Shore Excursions
Fleet
About
Contact
Book a Transfer
Start Planning
Good to know
Frequently Asked Questions
The essentials on how private travel with YourNZDriver works.
FAQ
Everything you need to know
Booking & Payment
How do I make a booking?
Is a quote a confirmed booking?
What deposit is required?
When is the balance due?
What payment methods do you accept?
Can you plan a custom itinerary?
Airport Transfers
Do you offer airport transfers?
I'm arriving on an international flight — when will the driver meet me?
How much waiting time is included for international arrivals?
What about domestic arrivals?
What if my flight is delayed?
Is there a grace period for outbound airport transfers?
What if I need more time after the included allowance?
Tours & Drivers
Are your journeys private?
Who is my driver?
Can I change the itinerary during the tour?
How long are the touring days?
Do you travel both islands?
Luggage & Vehicles
How many guests can you take?
What vehicles do you use?
Can you carry luggage trailers?
What if our group is larger than 19?
Can the vehicle change?
Changes & Cancellations
Can I change my itinerary?
What is your cancellation policy?
What about late changes?
Are supplier tickets refundable?
What about delays outside YourNZDriver's control?
Travelling to New Zealand
Do I need a visa to enter New Zealand?
What is the New Zealand Traveller Declaration?
How long does immigration processing take?
What about Customs and Biosecurity?
Can I bring food into New Zealand?
How much arrival processing time should I allow?
