Terms of Service — YourNZDriver

These Terms of Service (“Terms”) apply to services provided by Your NZ Driver Limited.

1. Acknowledgement and Agreement

1.1 By instructing us to carry out services for you, you acknowledge that you understand and agree with these Terms, which apply to any services Your NZ Driver Limited (“we”, “us” or “our”) carries out for you.

1.2 These are the only Terms on which we contract with you.

The confirmation of a booking issued by us (“Booking Confirmation”) and these Terms together comprise our contract with you and must be read together as one document, to the exclusion of any other agreement with you about the Services.

1.3 Where there is any conflict between the Booking Confirmation and these Terms, the Booking Confirmation shall prevail.

2. Services

2.1 We operate as a luxury private transport, travel concierge, itinerary planning and destination management business focused on New Zealand travel experiences and related travel services.

Our Services may include, but are not limited to:

a. private passenger transport and chauffeur services;
b. airport, cruise terminal and point-to-point transfers;
c. private tours and multi-day touring;
d. itinerary design and planning;
e. travel coordination and destination management;
f. concierge services before and during travel;
g. reservations and bookings for accommodation, restaurants, activities, guides, experiences, events and other travel-related services;
h. transport coordination; and
i. any other travel services agreed in writing between you and us. Together, these are referred to as the “Services”.

3. Bookings

3.1 You may request our Services by completing the applicable booking application on our website, by telephone, by email, or through another booking or communication method accepted by us.

We may accept or reject any request for Services in our sole discretion.

3.2 A booking for Services is not confirmed until:

a. we have issued a Booking Confirmation;
b. you have accepted that Booking Confirmation; and
c. the applicable fees and/or deposit under clause 5.3(b)(i) have been received by us. However, we may carry out preliminary planning, itinerary design, scoping, proposal preparation or other preparatory work where agreed in writing and after payment of the applicable Planning Fee under clause 5.3(a) (“Planning Services”).

3.3 It is your responsibility to check the Booking Confirmation and ensure that all details are correct and meet your requirements.

This includes, where applicable, checking:

a. passenger names and numbers;
b. pickup and drop-off locations;
c. pickup dates and times;
d. flight, cruise or other arrival information;
e. selected vehicle or vehicle category;
f. luggage requirements;
g. itinerary details; and
h. any special requirements notified to us. You must notify us as soon as reasonably practicable if any information in the Booking Confirmation is incorrect.

4. Third-Party Suppliers

4.1 We may arrange, coordinate, facilitate, subcontract or provide Services in one or more capacities.

Depending on the nature of the particular Service, we may act:

a. as your agent, where we arrange, request, reserve or book Services with our approved third-party suppliers (“Supplier”) on your behalf;
b. as coordinator or facilitator, where we arrange, recommend, coordinate or facilitate a Service but you book or contract for that Service directly with the relevant Supplier; or
c. as principal, where we contract directly with a Supplier or subcontractor and provide, package or on-charge the relevant Service to you. 4.2 The Booking Confirmation may identify the capacity in which we act for particular Services, including whether we act as agent, coordinator or principal.

Different capacities may apply to different parts of the same itinerary or Booking Confirmation.

4.3 Where we act as your agent, the contract for those Supplier Services is between you and the Supplier.

However, you authorise us to:

a. make bookings on your behalf;
b. provide relevant information to Suppliers;
c. communicate with Suppliers;
d. accept or communicate usual Supplier terms on your behalf where reasonably necessary to secure or manage the booking; and
e. make payments to Suppliers from amounts paid by you, subject to these Terms and the applicable Booking Confirmation.

4.4 Where we act as coordinator or facilitator, you acknowledge that your contract for the relevant Service is directly with the Supplier and not with us.

We are responsible for exercising reasonable care and skill in arranging, recommending, coordinating or facilitating that Service, but we are not responsible for the Supplier’s performance of its own services.

4.5 Where we act as principal, we are responsible for providing the relevant Service to you in accordance with these Terms and the Booking Confirmation.

We may use Suppliers, related businesses, contractors, subcontractors or other service providers to perform all or part of that Service.

4.6 All Supplier Services are subject to the relevant Supplier’s own terms and conditions, policies and requirements.

You are responsible for complying with those terms and conditions where they apply to you or to any traveller included in your booking.

5. Pricing and Payment

5.1 Our fees for the Services are set out in the Booking Confirmation (“Booking Fee”).

Planning fees payable in connection with Planning Services will be notified to you separately in writing (“Planning Fee”).

5.2 The Booking Fee and Planning Fee are subject to change if you request an alteration to the Services or Planning Services and we agree to that alteration.

5.3 Payment Schedule

You must pay the fees relating to the Services and Planning Services in accordance with the following payment schedule.

a. Planning Fee

A Planning Fee is payable before we commence any Planning Services.
The Planning Fee is non-refundable once Planning Services have commenced.
If a Booking Confirmation is subsequently issued by us and accepted by you, the Planning Fee will be credited towards the Booking Fee payable under that Booking Confirmation. b. Booking Fee

Once we have issued a Booking Confirmation for the Services and it has been accepted by you:

i. a non-refundable deposit of 30% of the Booking Fee is payable, less any Planning Fee credited under clause 5.3(a); and
ii. the balance of the Booking Fee is payable by the date stated in the Booking Confirmation. 5.4 Each payment under clause 5.3 is payable in full, in New Zealand dollars, without any set-off, counterclaim, deduction or withholding whatsoever, on or before the applicable due date.

5.5 Where we act as your agent, amounts paid to us for Supplier Services may be collected, held or administered by us on behalf of the relevant Supplier or for the purpose of administering your Booking Confirmation.

5.6 Overdue Payments

If any amount is not paid when due, then without prejudice to any other rights or remedies available to us:

a. we may charge interest on overdue monies on a daily basis at 5% per annum above the current overdraft rate charged by our bankers at that time, with interest continuing to accrue both before and after judgment;
b. you will be responsible for reasonable costs incurred by us in recovering those monies, including legal costs where a court awards them; and
c. we may terminate or suspend any Services, in which case the balance of our charges will immediately become due and payable.

6. Waiting Time, Grace Periods and Additional Vehicle Time

6.1 Included Waiting Time

The amount of waiting or grace time included with a transport booking may vary depending on:

a. the Service booked;
b. the vehicle or vehicle category;
c. the pickup location;
d. whether the booking involves an airport, cruise terminal, hotel, private address or another pickup location;
e. the itinerary; and
f. the circumstances of the individual booking. Any specific waiting or grace period included with your Service will be stated in your Booking Confirmation or otherwise confirmed by us in writing.

6.2 Additional Waiting Time

Where a driver and/or vehicle is required to remain available beyond the included waiting or grace period, additional waiting time will be charged according to the applicable hourly rate for the vehicle and Service booked, calculated proportionately for the additional time used, unless a different waiting charge is stated in the Booking Confirmation.

6.3 Vehicle-Specific Waiting Charges

Waiting charges are not a universal fixed per-minute charge.

The applicable waiting charge may differ according to the vehicle or Service booked.

This includes, but is not limited to:

a. sedans;
b. Mercedes-Benz V-Class vehicles;
c. Mercedes-Benz Sprinter vans;
d. coaches;
e. specialist or premium vehicles; and
f. other transport services. A waiting charge applicable to one vehicle category does not automatically apply to another vehicle category.

6.4 Third-Party Transport Suppliers

Where transport is provided by a third-party Supplier, additional waiting time, late-arrival charges, no-show charges and other transport-related charges may also be subject to that Supplier’s terms and conditions where applicable to the booking.

6.5 Client Delays

You must contact us as soon as reasonably practicable if you become aware that you will be delayed.

Where a delay results in additional:

a. driver time;
b. vehicle time;
c. parking charges;
d. airport charges;
e. access or waiting charges;
f. Supplier charges; or
g. other costs associated with providing the Service, those additional amounts may be charged to you.

6.6 Delays Outside the Client’s Control

We recognise that delays may occur for reasons outside your reasonable control, including:

a. delayed flights;
b. baggage delays;
c. Customs or Ministry for Primary Industries processing;
d. cruise ship arrival or clearance delays;
e. significant road disruption;
f. medical events; or
g. other circumstances outside your reasonable control. Where reasonably practicable, we will work with you and the relevant driver or Supplier to accommodate the delay.

However, additional waiting, parking, airport, vehicle, driver or Supplier charges may still apply where the driver or vehicle is required to remain available beyond the waiting period included in the Booking Confirmation.

6.7 Driver and Vehicle Availability

Payment of additional waiting time does not guarantee that a driver or vehicle can remain available indefinitely.

Drivers and vehicles may have subsequent bookings or may be subject to operational, legal, safety, driving-hour or availability restrictions.

Where continued waiting is not reasonably possible, we will endeavour to assist with alternative arrangements where practicable, but additional charges may apply.

6.8 Airport Transfer Waiting Time and Grace Periods

The following specific waiting-time rules apply to airport transfers (airport pickups and airport drop-offs) booked through YourNZDriver. These rules are incorporated into clause 6 and apply in addition to the general waiting-time provisions above. Where there is any conflict between this clause 6.8 and the general provisions of clause 6, clause 6.8 prevails for airport transfers.

a. International Arrivals

Driver meeting time: 30 minutes after the scheduled or actual arrival time applicable to the service.
Included airport processing and waiting allowance: up to 120 minutes from the actual arrival time.
Additional waiting after the included allowance: NZD $20 per 10 minutes (or part thereof).

b. Domestic Arrivals

Driver meeting time: 10 minutes after the actual arrival time.
Included airport processing and waiting allowance: up to 45 minutes from the actual arrival time.
Additional waiting after the included allowance: NZD $20 per 10 minutes (or part thereof).

c. Airport Departures / Outbound Transfers

Grace period: 15 minutes after the confirmed collection time.
Additional waiting after the grace period: NZD $20 per 10 minutes (or part thereof).

d. General

The driver meeting time is the time after the applicable arrival time at which the driver enters the terminal or arrivals area to meet the passenger. The included allowance covers airport processing, baggage collection, Customs and Ministry for Primary Industries (Biosecurity) clearance, and reasonable passenger transit to the meeting point.

Where a passenger is delayed beyond the included allowance, additional waiting charges will apply as stated above. These charges reflect the driver and vehicle being required to remain available beyond the included period.

Where a flight delay or disruption materially affects driver or vehicle availability, clause 7 (Cancellation, Refund, Flight Disruption & Exceptional Circumstances) applies.

7. Cancellation, Refund, Flight Disruption & Exceptional Circumstances

YourNZDriver provides private chauffeur, airport transfer, charter and bespoke touring services which require the advance allocation of professional drivers, vehicles and operational capacity.

When a booking is confirmed, the agreed vehicle, driver and service period are reserved for the client. YourNZDriver may consequently decline other enquiries or bookings for the same dates and times.

The following cancellation conditions are intended to reasonably reflect the resources committed to confirmed bookings and the potential loss resulting from late cancellation.

1. General Cancellation Conditions

Cancellation conditions are calculated separately for each affected booked service unless the booking is classified as a Major Booking under clause 4.

Where a cancellation charge applies, the amount retained by YourNZDriver represents compensation towards the reasonable losses, costs and commitments associated with the cancellation, including reserved driver and vehicle capacity and the reduced opportunity to accept replacement work.

Any cancellation remains subject to:

the Major Booking provisions in clause 4;
third-party costs under clause 5;
Exceptional and Extraordinary Circumstances under clause 6;
the mitigation provisions under clause 7; and
any rights or remedies that cannot lawfully be excluded under New Zealand law.

2. Airport Transfers & Point-to-Point Transfers

Unless an Airport Transfer or Point-to-Point Transfer forms part of a Major Booking under clause 4, the following cancellation conditions apply.

More than 72 hours before the scheduled pick-up

A full refund of the refundable YourNZDriver service charge will be provided.

Between 24 and 72 hours before the scheduled pick-up

A cancellation charge of up to 50% of the affected service price may apply.

The balance will be refunded, subject to any non-refundable third-party costs already incurred or committed.

Less than 24 hours before the scheduled pick-up

A cancellation charge of up to 100% of the affected service price may apply.

No-show

A no-show may incur a cancellation charge of up to 100% of the affected service price.

A passenger will be regarded as a no-show where the passenger fails to attend the agreed pick-up location within the applicable waiting period and has not made reasonable contact with YourNZDriver.

2.1 Airport Meet & Greet Services

Where Airport Meet & Greet, priority parking, airport access charges or additional waiting time have been included in the booking, those services form part of the confirmed airport reservation.

Any airport, parking or other third-party charges that have already been incurred or become non-refundable may be deducted from any refund otherwise payable.

2.2 Flight Delays

Where flight details have been provided to YourNZDriver, we will make reasonable efforts to monitor the published arrival information and adjust the airport pick-up accordingly.

A normal airline flight delay will not, by itself, be treated as a passenger cancellation.

YourNZDriver will make reasonable efforts to accommodate delayed arrivals. However, where a substantial delay materially affects driver availability, vehicle availability or subsequent confirmed services, we cannot guarantee that the originally allocated driver or vehicle will remain available indefinitely.

Where reasonably possible, YourNZDriver may:

adjust the collection time;
provide another suitable driver or vehicle;
reschedule the transfer;
modify the service arrangements; or
agree another reasonable solution with the client. Additional waiting time, parking, airport access or other costs arising from a significant delay may be charged where those costs are reasonably incurred and are not already included in the confirmed booking.

2.3 Flight Cancellation, Diversion or Significant Disruption

If the passenger’s flight is cancelled, diverted or significantly disrupted, the client must contact YourNZDriver as soon as reasonably practicable.

Where the passenger is transferred to another flight, YourNZDriver will make reasonable efforts to transfer the chauffeur booking to the revised arrival or departure time, subject to driver and vehicle availability.

A flight cancellation, diversion or significant disruption does not automatically create an entitlement to a full refund of the chauffeur service.

However, such circumstances may qualify for special consideration under clause 6 – Exceptional & Extraordinary Circumstances.

Where YourNZDriver is able to reschedule the service without suffering material loss or additional cost, we will endeavour to do so rather than treat the service as a cancellation.

3. Private Chauffeur & Hourly Charter Services

Unless the service forms part of a Major Booking under clause 4, the following cancellation conditions apply to private chauffeur and hourly charter services.

More than 72 hours before the scheduled commencement

A full refund of the refundable YourNZDriver service charge will be provided.

Between 24 and 72 hours before the scheduled commencement

A cancellation charge of up to 50% of the affected service price may apply.

Less than 24 hours before the scheduled commencement

A cancellation charge of up to 100% of the affected service price may apply.

No-show

A cancellation charge of up to 100% of the affected service price may apply.

Private chauffeur and charter bookings reserve vehicle and professional driver capacity specifically for the client. YourNZDriver may decline other services in order to honour that reservation.

4. Major Bookings, Multi-Service Bookings & Peak-Period Bookings

Certain bookings require YourNZDriver to commit a significant amount of driver, vehicle and operational capacity.

These bookings are classified as Major Bookings and are subject to enhanced cancellation conditions.

A booking will ordinarily be treated as a Major Booking where one or more of the following applies:

the total value of the related booking is NZD $1,500 or more;
multiple transfers, charters, chauffeur services or tours form part of the same itinerary or reservation;
services are reserved across multiple dates;
a vehicle or driver is reserved for an extended period;
dedicated or specialist vehicle arrangements are required;
the booking requires driver or vehicle positioning, relocation, accommodation or travel;
the booking involves a major event, conference, cruise, wedding, delegation, group movement or similar significant service;
the reservation is being made during a high-demand or peak period identified to the client before booking; or
YourNZDriver has advised the client before confirmation that the reservation will be classified as a Major Booking. Where a booking satisfies the Major Booking criteria, this clause takes precedence over the standard cancellation periods applying to individual Airport Transfers, Point-to-Point Transfers or Hourly Charter Services forming part of that booking.

4.1 Cancellation of Major Bookings

Unless different booking-specific conditions were clearly disclosed and accepted before confirmation, the following conditions apply.

More than 7 days before the first affected booked service

A full refund of the refundable YourNZDriver service charges will be provided.

Between 72 hours and 7 days before the first affected booked service

A cancellation charge of up to 50% of the affected YourNZDriver service charges may apply.

Less than 72 hours before the first affected booked service

A cancellation charge of up to 100% of the affected YourNZDriver service charges may apply.

No-show

A cancellation charge of up to 100% of the affected service charges may apply.

These charges are subject to the mitigation provisions in clause 7 and any Exceptional or Extraordinary Circumstances considered under clause 6.

4.2 Partial Cancellation of a Major Booking

Where only part of a multi-service booking is cancelled, the applicable notice period will ordinarily be calculated from the scheduled commencement of the service or services being cancelled.

Cancellation of one service does not automatically cancel the remainder of the itinerary.

However, where removing part of an itinerary materially affects:

vehicle allocation;
driver allocation;
positioning requirements;
accommodation or travel arrangements;
the operational feasibility of the remaining services; or
the basis on which the original package or charter price was calculated, YourNZDriver may provide a revised quotation for the remaining services.

Any revised price will be communicated to the client before the revised arrangements proceed.

4.3 Booking-Specific Conditions

Particularly large, complex, bespoke, multi-day, event-based or peak-period bookings may be subject to booking-specific deposit, payment and cancellation conditions.

Any booking-specific conditions will be clearly disclosed to the client in the quotation, itinerary, invoice, booking confirmation or booking agreement before the booking is confirmed.

Where those conditions have been clearly disclosed and accepted, they will apply to that booking.

YourNZDriver will not retrospectively impose a more restrictive cancellation policy after a booking has already been confirmed under different conditions.

5. Third-Party & Committed Costs

YourNZDriver may arrange or commit to third-party services specifically for a client.

These may include:

driver accommodation;
driver flights or other transport;
ferry bookings;
vehicle relocation or positioning;
attraction and activity tickets;
airport parking or access;
event access;
additional or subcontracted vehicles;
specialist drivers;
accommodation;
restaurant or venue deposits; and
other third-party services required to deliver the client’s itinerary. Third-party costs are subject to the cancellation conditions of the relevant supplier.

Where a third-party cost has already been paid, committed or become non-refundable, that amount may be deducted from any refund otherwise due to the client.

Where YourNZDriver subsequently receives a refund of a third-party amount that had previously been deducted from the client’s refund, YourNZDriver will pass the recovered amount on to the client where appropriate.

6. Exceptional & Extraordinary Circumstances

YourNZDriver recognises that serious, unexpected and extraordinary events can occur which may make travel impossible, unsafe or unreasonable.

Where a confirmed service is cancelled or materially affected by an Exceptional or Extraordinary Circumstance outside the client’s reasonable control, YourNZDriver may, at its reasonable discretion and on a case-by-case basis, waive or vary the standard cancellation conditions.

Exceptional or Extraordinary Circumstances may include, but are not limited to:

the death of the client;
the death of an immediate family member or travelling companion;
serious illness or injury affecting the client, an immediate family member or travelling companion;
hospitalisation;
a significant medical emergency;
significant flight cancellation or travel disruption;
natural disaster;
significant severe weather;
a declared state of emergency;
government-imposed travel restrictions or border closures;
another serious and unforeseen event that materially prevents the client from travelling; or
another circumstance which YourNZDriver reasonably determines warrants exceptional consideration. The existence of an Exceptional or Extraordinary Circumstance does not automatically create an entitlement to a full refund.

Instead, YourNZDriver will consider the individual circumstances reasonably and may offer one or more of the following:

rescheduling;
transfer of the booking to alternative dates;
transfer of payments to a replacement service;
a future YourNZDriver credit;
waiver or reduction of a cancellation charge;
a partial refund; or
a full refund.

6.1 Factors Considered

When considering an exception, YourNZDriver may take into account:

the nature and seriousness of the circumstances;
when the circumstances arose;
the notice given to YourNZDriver;
the value and duration of the booking;
the resources reserved for the client;
vehicle and driver commitments already made;
whether other work was declined in order to hold the reservation;
whether the reserved capacity can reasonably be rebooked;
costs already incurred or committed;
third-party supplier cancellation policies;
the extent to which YourNZDriver can reasonably mitigate its loss; and
any other circumstances reasonably relevant to the cancellation. Where appropriate, YourNZDriver may request reasonable supporting information.

YourNZDriver will endeavour to deal with genuine cases involving bereavement, serious illness, injury, medical emergencies and other extraordinary circumstances fairly, reasonably and compassionately.

7. Rebooking, Mitigation & Calculation of Cancellation Charges

The cancellation percentages stated in these Terms represent the maximum cancellation charge applicable within the relevant cancellation period.

YourNZDriver will take reasonable account of circumstances where cancellation results in materially lower loss than would otherwise have occurred.

In particular, where YourNZDriver is able to successfully rebook substantially the same reserved vehicle and driver capacity for comparable work, or where material costs are avoided as a direct result of the cancellation, those circumstances will be taken into account when determining the final cancellation amount.

A cancellation charge may include reasonable loss arising from:

driver and vehicle capacity reserved for the client;
work declined or foregone because the reservation had been accepted;
committed staffing and operational costs;
administration reasonably associated with the booking and cancellation;
vehicle or driver positioning;
non-refundable supplier costs; and
the reduced opportunity to obtain replacement work at short notice. Nothing in this section requires YourNZDriver to accept replacement work that is operationally unsuitable or materially different from the service capacity originally reserved.

The intention of the cancellation policy is to reasonably compensate YourNZDriver for cancellation-related loss and committed costs, not to impose an arbitrary penalty on the client.

8. Cancellation or Failure to Provide the Service by YourNZDriver

If YourNZDriver is unable to provide a confirmed service, we will make reasonable efforts to provide a suitable alternative vehicle, professional driver or equivalent arrangement.

Where YourNZDriver cancels a service and a suitable alternative cannot reasonably be provided, the client will be refunded the amount paid for the service that YourNZDriver is unable to provide, subject to any additional rights the client may have under applicable New Zealand law.

Nothing in these Terms excludes or restricts a client’s rights where YourNZDriver has failed to meet a statutory guarantee or other obligation that cannot lawfully be excluded.

9. Travel Insurance

YourNZDriver strongly recommends that clients obtain comprehensive travel insurance when confirming their travel arrangements, particularly for:

international travel;
Major Bookings;
multi-day itineraries;
bespoke tours;
high-value chauffeur bookings; and
bookings involving significant third-party commitments. Clients should consider insurance covering:
cancellation;
illness;
injury;
bereavement;
medical emergencies;
flight cancellations and delays;
natural disasters;
severe weather;
interruption of travel; and
other unforeseen circumstances. YourNZDriver’s Exceptional and Extraordinary Circumstances policy is discretionary and is not a substitute for appropriate travel insurance.

10. Notice of Cancellation

All cancellations must be communicated to YourNZDriver in writing, including by email or another written communication method accepted by YourNZDriver.

The effective cancellation time is the time at which YourNZDriver receives the written cancellation notice.

Cancellation periods are calculated using New Zealand local time at the location where the affected service is scheduled to commence.

Clients should contact YourNZDriver as soon as reasonably practicable when circumstances arise that may affect their booking.

11. Consumer Rights

Nothing in this Cancellation and Refund Policy is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Contract and Commercial Law Act 2017, or other applicable New Zealand law.

If any provision of this policy is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. Acceptance of Cancellation Conditions

The cancellation conditions applicable to a booking will be made available to the client before the booking is confirmed.

By confirming a booking or making payment after receiving or being given access to the applicable booking conditions, the client acknowledges and accepts those conditions, subject always to applicable New Zealand law.

Where booking-specific cancellation conditions are included in a quotation, itinerary, invoice or booking confirmation and have been disclosed before confirmation, those booking-specific conditions will apply in conjunction with these Terms.

8. Limitation of Liability

8.1 To the extent permitted by law, neither we nor any of our related bodies corporate, directors, employees, brokers or agents accept any direct or indirect liability to you or any other third party, whether in contract, tort or otherwise, for any injury, damage, loss, including consequential loss, delay, additional expense or inconvenience in relation to the Services or otherwise caused directly or indirectly by:

a. the acts, omissions or default, whether negligent or otherwise, of Suppliers or any of their third-party providers;
b. any other party over whom we have no direct control;
c. force majeure; or
d. any other event beyond our control.

8.2 Consumer Guarantees Act 1993

If the Consumer Guarantees Act 1993 (“CGA”) applies, these Terms shall be read subject to your rights under the CGA.

Where we are arranging Services on your behalf and/or you are acquiring such Services for the purposes of a business, as provided in sections 2 and 43 of the CGA, the CGA shall not apply.

9. Travel Insurance

9.1 We strongly recommend that you hold comprehensive travel insurance for all travel, bookings and Services arranged under a Booking Confirmation.

We will have no liability whatsoever for any damage, liability, loss, cost, claim or expense suffered or incurred by you or any other person as a result of a failure to obtain or maintain adequate insurance cover.

In particular, cancellation or amendment charges for Services will not be waived where travel insurance would have covered you.

10. Passport, Visa and Travel Document Requirements

10.1 It is your responsibility to ensure that all necessary travel documents, including passports and any required visas and vaccination certificates, are in order for all travellers and are in their possession when travelling.

11. Baggage and Luggage

11.1 All baggage and personal effects are, at all times, at your own risk.

Any excess charges relating to baggage and luggage in connection with the Services are the responsibility of the passenger.

11.2 You are responsible for providing accurate information regarding the number of passengers and the quantity and size of luggage when making a booking.

The vehicle booked must be suitable for both the number of passengers and their luggage.

Where the booked vehicle cannot safely or legally accommodate the passengers or luggage presented at pickup, an alternative or additional vehicle may be required and additional charges may apply.

12. General

12.1 Confidentiality

These Terms and any information provided by one party to the other in connection with these Terms are confidential and may not be disclosed to any other person except where:

a. disclosure is required by law;
b. disclosure is necessary for the purposes of performing these Terms, including disclosure by us to a Supplier; or
c. the other party has given prior written consent.

12.2 Governing Law

These Terms shall be governed by and interpreted in all respects in accordance with the laws of New Zealand.

The parties submit to the exclusive jurisdiction of the New Zealand courts.

12.3 Entire Agreement

These Terms, together with any document referred to in these Terms, contain the entire agreement between the parties regarding the provision of the Services and replace all earlier negotiations, representations, warranties, understandings and agreements, whether oral or written, between the parties relating to the Services.

13. Contact

If you have questions about these Terms, your Booking Confirmation, waiting-time conditions, cancellation conditions or any Supplier terms applicable to your booking, please contact:

Your NZ Driver Limited

Website: YourNZDriver.co.nz

Please quote your booking reference where available.